What To Do If “Windows Hello Fingerprint Not Working”?

Windows Hello Fingerprint Not Working

Are you facing the issue of “Windows hello fingerprint not working“?. Most of the users don’t know about Windows Hello features. This is a more secure way of logging into your Windows 10 device. You do not need to struggle to remember your password. By using the futuristic login technology they can also use biometric authentication. So, that is faster, more secure, and easier to access your computer by using a fingerprint. You can also use facial recognition, with enterprise-grade security to boot.

Also, these are the biometric markers that can allow you to sign into online devices, apps, or networks. In this, you can also pair a Bluetooth device just like your smartphone to your computer. In order to use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

This is very great as this service sounds and you may sometimes find that the Windows Hello fingerprint is not working. The reason is that the hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete, and incompatible drivers.

In this case, if your computer’s fingerprint sign-in with Windows Hello. This is not working or maybe after an update or other changes on your computer. You just have to try some of the workarounds in this guide in order to help you restore the function.

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Solutions For Windows Hello Fingerprint Not Working In Windows 10:

Ways To Fix Windows Hello Not Working In Windows 10:

Windows Hello Fingerprint Not Working

Most of the users can report that the cases of fingerprint malfunction in Windows Hello are experienced. Then after installing Windows updates this is like the 1809 version that can cause many of the issues just like the system crashes. It also includes that data loss, failure to boot up, and application crashing among other problems.

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When you use any of the fixes below then check for the following:

  • Now device is running on Windows 10 and not another version of the operating system. Other than that, this can’t use Windows Hello. You can also consider it by upgrading to Windows 10 in this case.
  • You can also check that your device has a fingerprint sensor or reader. Most of the machines that may have but they are probably too old. Then there is no availability of the Windows 10 driver for it so the service won’t work.
  • Also, you can check that your device is compatible with the Windows Hello service.
  • In this, you can also check that your internet connection is strong and your device is connected. If not then Windows Hello won’t work.
  • To check for any dust or dirt on the fingerprint scanner. This is as that would affect the reading. In this case, if it has any scratches on the sensor then you can get the machine repaired.
  • You can use the same finger and the position that you can use when registering your fingerprint with Windows Hello in order to sign in.

Solutions:

If Windows Hello Fingerprint Not Working Install Updates Manually:

By using the Windows Hello fingerprint you can also use the sign-in that is not working. Then you will need to revert in order to use your password or PIN to log in. Also, you can check for Windows Updates manually.

  • When you can sign in then you have to go to the Settings. Then click on the Update & Security option and then tap on Windows Update.
  • You can now install all the pending and the detected updates. Then you can restart your computer. Now try signing in with the fingerprint authentication again.

Windows Hello Fingerprint Not Working then Run Hardware & Devices Troubleshooter:

Also, it will scan and detect any possible hardware and devices issue in the system.

  • You just have to click on the Start Then click on the Settings > Update & Security option. Now click on the Troubleshoot option.

To Reset Fingerprint & Facial Recognition Options:

  • First of all, you have to click on the Start option. Then click on the Settings > Accounts.
  • Now Tap on the Sign-in options.
  • You just have to find the Facial Recognition or you can also click on the  Fingerprint options. Then click on the Fingerprint option.
  • Now select on the Remove and then you can do the same for Facial Recognition.
  • In this step, you have to click on the Get Started and then you can follow the instructions. In order to reset the Facial Recognition and then Fingerprint sign-in options and then restart your computer.

Windows Hello Fingerprint Not Working then Enable Biometrics In Group Policy Editor:

Windows Hello Fingerprint Not Working

  • You have to type the gpedit in the search box and click on the Edit Group Policy.
  • Now you have to click on the Computer Configuration > Administrative Templates.
  • Then double-click on the Windows Components.
  • After that, you have to double-click on the Biometrics in the right pane. Also, you have to check whether it is all its settings that can configure.
  • In this case, if they can show you that it is Not Configured. Then this is probably why the Windows Hello fingerprint that the sign-in isn’t working.
  • You have to right-click on each of the biometric settings. Also, you have to select Enabled and then click on Apply > OK.
  • Then double-click on the Allow user to login using biometrics option and select the Enabled.
  • Tap on the Apply > OK.

To Modify Windows Hello Group Policy Settings:

Your Windows Update may have made some changes to some of the important Group Policy settings. Then you may want to check Windows Hello settings in the Group Policy Editor. By using the first four steps that are the same as the example above.

  • You just have to right-click on the Start > Run. Then you can also type the gpedit and then press on the Enter.
  • Also, you can click on the Computer Configuration. Then tap on the Administrative Templates.
  • Now double-click on the Windows Components.
  • After that double-click on the Biometrics.
  • Then double-click on the Facial Features.
  • You just have to right-click on the Configure enhanced anti-spoofing and then select Edit.
  • Also, you can disable the Configure enhanced anti-spoofing and then restart your computer. In order to see that if it is resolved then the Windows Hello fingerprint sign-in problem.

Windows Hello Fingerprint Not Working then Update System Drivers:

Most of the drivers, in this case, the fingerprint reader driver. That may have been corrupted at some point. This is either during an update or other process and then by causing the fingerprint sign-in to malfunction.

  • In order to resolve that you can also update the drivers. This by right-clicking on the Start. Then click on the Device Manager.
  • You just have to find the relevant drivers that are under the  Biometric devices. Then right-click on your device and then select the Remove driver software.
  • Also, you have to do this for all drivers that can relate to Windows Hello and then restart your device.
  • Now you have to right-click and then select the Scan for hardware changes. By using this system it will detect and then install the drivers again.
  • Also, you can also roll back to the corrupted or outdated driver. This is by the previous version by double-clicking Biometric Devices. You just have to select the Roll Back Driver in the properties section.
  • Tap on the OK once it is done.

To Perform a Windows Reset:

In this case, if you can reset your Windows device. Then this can repairs damages to all the system files so that Windows Hello can work normally again.  Also, it will reset your device settings in order to the default Windows settings.

  • You have to refresh the device then go to the Settings option. Then tap on the Update & Security > Recovery option. Tap on the Reset this PC and then click on the Get Started.

You have to remember that this action will permanently erase your computer data. Due to this, you have to ensure that your backup or copy your data. This is by using external or cloud storage before doing anything.

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To Turn Off Fast Startup:

  • First of all, you have to click on the Start option. Then click on the Settings. Now you have to click on the System > Power & Sleep
  • Tap on the Additional Power Settings.
  • In this step, you have to click on the Choose what Power button does.
  • Then tap on the Change Settings that are unavailable and then uncheck the Fast Startup box if it’s selected. Now you have to click on the Save changes.

To Check For & Uninstall Updates That can Cause The Problem:

In this case, if the fingerprint sign-in issues can first start after installing Windows Updates. You just have to check for the installed updates and then uninstall them.

  • First of all, you have to click on the Settings. Then click on the Update & Security > Windows Updates.
  • You have to Go to the View Update History.
  • Now you have to click on the Uninstall Updates link.
  • You will now have a new screen that will open up by showing the Installed Updates. Then right-click on each and then select the Uninstall.
  • After that, you have to restart your computer and then check it if Windows Hello fingerprint sign-in works again.

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Can Reset Fingerprint Login:

In this case, if the issue persists then you can reset your fingerprint login and then see if that helps.

  • By using the search box you have to type the sign-in and then press on the Enter to open the Accounts menu.
  • You just have to go to the Sign-in options and then click on the Set up under the Windows Hello Fingerprint section.
  • Then click on the Get Started and then you can follow the instructions in order to set up your fingerprint sign-in again.

To Reinstall Fingerprint Software:

  • Tap on the Start option. Then click on the Settings > Apps. You have to click on the Apps and Features.
  • Then you can find your fingerprint reader and then click on it. Now click on the Uninstall and then confirm the action.
  • Now right-click on the Start. Then click on the Device Manager and then expand the Biometric devices category.
  • You can find your fingerprint reader and then right-click on it. Also, you have to select the Uninstall device and then confirm the action.
  • Then you can restart your computer in order to apply the changes. You just have to check if fingerprint works again.
  • After that, you can prevent your computer from disabling the fingerprint reader by going to Device Manager. Then click on the Universal Serial Bus Controllers category and then find the USB Root Hub.
  • Now double-click on the USB Root Hub in order to open its Properties.
  • Also, you can Uncheck the Allow the computer to turn off this device to save power option box. This is under the Power Management tab. You can also repeat for all USB Root Hub entries.

To Repair System Files:

Also, file corruption is one of the causes of the fingerprint reader malfunctioning. Then this is when you are trying to sign in using the Windows Hello service. By using this, if you can use the built-in System then File Checker is to rectify things.

  • You have to type the CMD in the search box and then select the Command Prompt>Run as administrator.

windows10

  • By using the Command Prompt dialog box you have to type the sfc /scannow and then press the enter in order to run the command.

If the system files will be scanned then this is by after which you can restart your computer and then you can see if the fingerprint issue can resolve.

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Can Restart Credentials Manager Service:

  • You just have to right-click on the Start option. Then you can run and then type the services. msc. Also, you have to press Enter in order to open the Services window. Then search for the Credential Manager Service.
  • Now double-click on the Credential Manager Service. In order to open the Properties window and then go to Service Status.
  • Then click on the Stop and then click on the Start button again. In order to restart the service.
  • You have to click on the Apply>OK and then check if the fingerprint works again.
  • In this case, if nothing else works then you can switch to a different fingerprint reader.

So, this is all about windows hello fingerprint not working.

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Conclusion:

This is very great as this service sounds and you may sometimes find that the Windows Hello fingerprint is not working. The reason is that the hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete, and incompatible drivers. In this case, if your computer’s fingerprint sign-in with Windows Hello. This is not working or maybe after an update or other changes on your computer.

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